The user of the website (hereinafter the "User"), as well as the customer (hereinafter "Customer") of the Web Hotel Mystery Guest (hereinafter "Hotel Mystery Guest ") should carefully read all that is set forth in this Privacy and Personal Data Protection Policy (hereinafter" Privacy Policy "), where you will be informed of all aspects related to the personal data that are handled At Hotel Mystery Guest and you must expressly accept by checking the box on the registration form.

Mystery Guest Hotel has as one of its essential and priority objectives to offer a safe and confidential service, safeguarding the privacy of the communications and personal data of its users and clients.

1. Responsible

The data that Users and Clients provide are included in a file owned by Hotel Mystery Guest. The personal data collected through Hotel Mystery Guest will be incorporated into the "Hotel Mystery Guest" file registered in the Register of the Spanish Data Protection Agency.

2. User

The registration on the website Hotel Mystery Guest, attributes the condition of Client (hereinafter, the "Customer"), accepting, from that same moment, fully and without reservation, this Privacy Policy, as well as The "Terms of Service Provision" and the "Electronic Procurement Procedure". Acceptance of all texts is binding for Customers, who must comply with and respect accepted texts without exception.

In order to use Hotel Manager, the User must register through the authorized registration form (s) and give their consent to the treatment of their data in a free, voluntary and express way.

3. How do we treat your data?

This Privacy Policy is applicable to all information that Hotel Mystery Guest collects, stores and treats in the provision of the service and during the navigation and use of Hotel Mystery Guest.

We will treat and store all the data that Users and Customers provide and manage, if any, in your account. We collect the necessary data to guarantee access to the platform and all the services and functionalities of the same from a multichannel environment, as well as to attend the requests of information that the Users and Clients voluntarily send us through the contact form.

4. What do you consent to when you provide your information?

You specifically consent to the processing of the data you provide to be able to register and enjoy Hotel Mystery Guest; Manage and manage lists, create Client accounts, access all the features of Hotel Mystery Guest, manage your contracted services, contact the support or maintenance area, make inquiries and requests, as well as all that interaction and management that allows the platform .

 As a Client of Hotel Mystery Guest you expressly consent to receive information from Hotel Mystery Guest through various channels and / or by electronic means, either to your e-mail address, through SMS / MMS messages or through telephone calls, as well as by Postal mail

You can receive information about the features, changes, improvements and updates, as well as information related to Hotel Mystery Guest and / or information about activities, products, services, offers, special promotions related to technology, internet, digital, advertising and consultancy. You also expressly agree that this information may be segmented depending on the information you provide us (your age or location, among others), with the objective of giving you a personalized service and relevant information.

To make the service effective, Hotel Mystery Guest will carry out actions of permission e-mail marketing and direct marketing; Elaborate profiles, segmentations about your data and / or crosses with other files of your responsibility.

5. Can I oppose receiving commercial communications?

Remember that you can oppose at any time to receive communications from Hotel Mystery Guest for commercial and promotional purposes, including by electronic means, contacting us through You can also oppose by clicking on each of the communications you receive.

6. How can I exercise my rights of access, cancellation and rectification?

The user may exercise the rights of access, rectification, cancellation and opposition to the processing of their personal data or contact for any matter relating to the protection of personal data by sending a written communication to Hotel Mystery Guest, to the email address info @ indicating in the subject "Protection of Data".